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Personal Emergency Response System

Personal Emergency Response Systems

(Portions of this document are reproduced from the FTC's publications)

In a nutshell, a Personal Emergency Response System (PERS) is an electronic device worn by an individual, designed to let the wearer summon help in an emergency. These devices are designed for disabled or an elderly persons living alone. It's highly recommended that someone who is at an increased risk of personal injury who lives alone, should have a Personal Emergency Response System installed (also called a Medical Emergency Response System).

How a Personal Emergency Response System Works

A Personal Emergency Response System consists of three components: a small radio transmitter carried or worn on the person; a console which is connected to the user's telephone; and an emergency response center that monitors calls.

When emergency help such as medical assistance, the fire department, or the police are needed, the Personal Emergency Response System user presses the transmitter's help button. It sends a radio signal to the console. The console automatically dials one or more pre-selected emergency telephone numbers. Most systems can dial out even if the phone is in use or off the hook. (This is called "seizing the line.") Most Personal Emergency Response Systems are programmed to telephone an emergency response center where the caller is identified. The small transmitter usually is equipped with a speaker as well so the call center staff can communicate with the user. The center will try to determine the nature of the emergency so they can determine the appropriate response. Center staff also may review the users medical history and check to see who should be notified.

If the call center cannot communicate with the user or determine whether an emergency exists, they will alert emergency service providers to respond to the user's location. With most systems, the center will monitor the situation until the crisis is resolved.


Personal Emergency Response System transmitters are light-weight, battery-powered devices that are activated by pressing one or two buttons. They can be worn on a chain around the neck or on a wrist band, or they can be carried on a belt or in a pocket. Because the transmitter is battery-powered, the batteries must be checked periodically to ensure they work. Some units have an indicator to help you know when to change batteries.

The Console

The Personal Emergency Response System console acts as an automatic dialing machine. It works with any private telephone line and generally does not require rewiring. If you have more than one phone extension, a special jack or wiring may be required to enable the console to seize the line.

Emergency Response Center

There are two types of emergency response centers - provider-based and manufacturer-based. Provider-based centers usually are located in the user's local area and are operated by hospitals or social service agencies. Manufacturer-based operations usually have one national center. Sometimes, consumers who purchase systems can choose between provider-based and manufacturer-based centers, but consumers who rent systems from a Personal Emergency Response System manufacturer usually must use its national center.

Purchasing, Renting, or Leasing a Personal Emergency Response System

A Personal Emergency Response System can be purchased, rented, or leased. Neither Medicare nor Medicaid, in most states, will pay for the purchase of equipment, nor will most insurance companies. The few insurance companies that do pay require a doctor's recommendation. Some hospitals and social service agencies may subsidize fees for low-income users. Purchase prices for a Personal Emergency Response System normally range from $200 to more than $1,500. However, some consumers have reported paying $4,000 to $5,000. You also will have to pay an installation fee and a monthly monitoring charge which may cost from $10 to $30.

Rentals are available through national manufacturers, local distributors, hospitals, and social service agencies. Monthly fees may range from $15 to $50 and usually include the monitoring service.

Lease agreements can be long-term or lease-to-purchase. If you lease, review the contract carefully before signing. Make special note of cancellation clauses, which may require you to pay a cancellation fee or other charges.

Before purchasing, renting, or leasing a system, check the unit for defects. Ask to see the warranty and service contract and get any questions resolved. Ask about the repair policy. Find out how to arrange for a replacement or repair if a malfunction occurs.

If a Personal Emergency Response System salesperson solicits you by phone, and you are interested in the device, ask for information about prices, system features, and services. You can then use the information to comparison shop among other providers. If the salesperson is reluctant to provide information except through an in-home visit, you may want to consider doing business with another company. In-home sales visits can be high pressure, and the salesperson may urge you to buy before you are ready to make a decision.

Before doing business with companies selling Personal Emergency Response Systems, you may want to contact your local consumer protection agency, state Attorney General's Office, and Better Business Bureau (BBB). Ask if any complaints have been filed against the companies you are considering. You also may want to get recommendations from friends, neighbors, or relatives who use emergency response systems.

Shopping Checklist

To help you shop for a Personal Emergency Response System that meets your needs, consider the following suggestions:

* Check out several systems before making a decision.
* Find out if you can use the system with other response centers. For example, can you use the same system if you move?
* Ask about the pricing, features, and servicing of each system and compare costs.
* Make sure the system is easy to use.
* Test the system to make sure it works from every point in and around your home. Make sure nothing interferes with transmissions.
* Read your purchase, rental, or lease agreement carefully before signing.

Questions to Ask the Response Center

You also may want to ask questions about the response center:

* Is the monitoring center available 24 hours a day, 7 days a week?
* What is the average response time?
* What kind of training does the center staff receive?
* What procedures does the center use to test systems in your home? How often are tests conducted?

If you have any further questions, please visit the FTC's website for additional resources.